Support

Last updated: July 11, 2026

Need help with Listen World? We’re happy to assist.

Contact

Email us at [email protected]. We aim to respond within a few business days.

When reporting an issue, it helps to include your device model, iOS version, the app version (shown in the app’s Settings → About), and a short description of what happened.

Frequently asked questions

Does the app work offline? Live translation works offline because its audio, captions, and translation run on your iPhone. Cue and Notes require Internet for each explicit text-generation request.

Is my audio sent anywhere? No. Your microphone audio and speech are processed on your device and are never uploaded. See our Privacy Policy.

What is sent when I use Cue or Notes? Only the text needed for the request you explicitly start is sent to our Cloudflare service and Google Gemini. Live audio is not sent. Local transcripts and notes remain on your device until you delete them and may be included in iOS backups that you control.

How do I manage a subscription? Subscriptions are billed by Apple. Open the app’s Settings → Membership & points to see your tier, or use your Apple Account subscription settings to change or cancel renewal. Monthly points do not carry into a later billing period.

Why does it need microphone and speech-recognition access? Both are required to listen to speech and transcribe it on-device for translation. You can manage these permissions in iOS Settings → Privacy & Security.

Why does translation quality vary? Automated, on-device translation depends on audio clarity, accents, and the language pair. Some languages are labeled Beta and may be less reliable. Please don’t rely on translations for critical situations — see our Terms of Use.